(4.0 / 5)3+ Ratings

Express Scripts Reviews

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Overall Rating

4.0

3 Reviews

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About Express Scripts

Express-Scripts.com, also known as Evernorth Health, is a platform that provides medical benefit management solutions. It offers a range of services including health improvement, cost management, and chronic conditions management services, as well as insights and digital tools for physicians and patients.

The platform is dedicated to helping users get the right medication from recommended pharmacies in their plan for the lowest possible price. With a refreshed brand identity, Express Scripts by Evernorth remains committed to delivering the pharmacy benefit services users know and trust.

Express Scripts is a pharmacy benefit management (PBM) operating in North America, offering a range of services to its clients, which include health maintenance organizations (HMOs), health insurers, third-party administrators, employers, union-sponsored benefit plans, workers' compensation plans and Government health programs.

The platform also offers an online ordering system, ensuring the safety and security of customers' information and transactions. It provides free shipping for customers and discounts on future orders. Users can manage their prescriptions using the Express-Scripts.com mobile app and avail of convenient home delivery services for medications. With so many pharmacies, the platform can show users the best options in their plan.

In summary, Express-Scripts.com is a comprehensive solution for managing pharmacy benefits and purchasing medications.

Express Scripts Pros & Cons

Pros:

90-Day Supply Delivery: Express Scripts offers the convenience of delivering a 90-day supply of medication to your residence.
Affordable Medication Prices: They provide affordable pricing based on your plan, including free standard delivery for medications.
Specialized Pharmacists: The pharmacy has a team of trained pharmacists available 24/7 to help with medication questions and provide care and counseling.

Cons:

Customer Service Issues: Many consumers have reported poor customer service, including long wait times, misinformation, and unhelpful representatives.
Billing and Payment Issues: There have been complaints about billing errors, unexpected charges, and difficulty in resolving payment issues.
Order Cancellation and Delays: Orders are frequently canceled or delayed, leading to frustration and inconvenience for customers.
Lack of Accountability: Some users have experienced gross amounts of misinformation and lack of accountability from employees, leading to unresolved issues and distress.
Inconsistent Coverage: Consumers have reported that Express Scripts frequently changes the medications they cover, requiring constant authorization and causing inconvenience.

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Express Scripts Customer Reviews (3)

0/5

Joseph McGrath

Verified Buyer

Jul 16, 2024

Paul Tobias

Verified Buyer

Jul 13, 2024

Wolfgang Kaufmann

Verified Buyer

Jul 12, 2024

Express Scripts Customer’s Q&A

No question yet

Express Scripts Features and Benefits

Express-Scripts.com offers a variety of features and benefits:

Competitive Prices: The platform provides competitive prices for medications.
Convenience: The online ordering system makes it easy for customers to find and purchase the medications they need.
Safety and Security: The platform ensures the safety and security of customers' information and transactions.
Free Shipping: Express-Scripts.com offers free shipping for customers.
Discounts on Future Orders: Customers can avail discounts on future orders.
Price a Medication Tool: This tool allows users to view pricing and coverage information for their prescriptions.
Pharmacy Benefit Management: Express Scripts manages the pharmacy benefit for employers, health plans, or plan sponsors.
Access to 60k+ Retail Pharmacies: Users have access to over 60,000 retail pharmacies located across the United States.
Home Delivery Services: The platform offers convenient home delivery services for medications.
Mobile App: Users can manage their prescriptions using the Express-Scripts.com mobile app.

These features and benefits make Express-Scripts.com a comprehensive solution for managing pharmacy benefits and purchasing medications.

Express Scripts Pricing

Express-Scripts.com provides a tool called Price a Medication. This tool allows users to view pricing and coverage information for their prescriptions. To use this tool, users need to log in to their online account, navigate to the 'Prescriptions' menu, and select 'Price a Medication'. The tool requires the medication name and strength, and a zip code for comparing prices at local network pharmacies. The search results display pharmacy options, drug coverage details, and pricing for a 30 and 90 supply of the medication.

For customers enrolled in certain programs, the cost may be no more than $5 for generics and specialty generics, $25 for preferred brand drugs, and $45 for preferred specialty brand drugs every time they fill a prescription.

Please note that the actual prices may vary based on the specific plan and location. It's recommended to create an online account and use the Price a Medication tool for the most accurate pricing information.

Payment Method

Express Scripts offers multiple payment options for medication. Customers can make a payment online, through the mail, or by phone. Accepted forms of payment include:

Checking account
Credit card
PayPal
Masterpass

For online payments, customers can log in to their account, go to Account in the top menu and choose Pay a Bill. They can then select the Mail Order Payments tab and choose their preferred payment method.

Customers who receive an invoice can send payment with a debit card, credit card, or a one-time personal check. All payments can be mailed to the Express Scripts Payment Processing Center.

Express Scripts also offers an Extended Payment Program (EPP) that lets customers pay for home delivery orders in three monthly installments. There’s no service fee for this program.

For automatic payments, customers can set up Autopay. This allows customers to set a limit on how much can be drafted from their account.

For any further assistance, please contact Express Scripts directly.

Express Scripts FAQs

Express Scripts Alternatives

Here are the top 10 alternatives to express-scripts.com:

Forma
Asure
Benepass
Virgin Pulse
Checkwriters
League
Greenshades
Compt
Healthesystems
Rite Aid

These platforms offer similar services and could be considered when looking for alternatives. Always consider the specific needs and requirements before choosing a platform.

How To Open A Express Scripts Account?

To open an account on express-scripts.com, follow these steps:

Visit express-scripts.com and select Register.
Enter the requested information, including your member ID or Social Security number.
Create your username and password.
Click or tap Register Now.

Alternatively, you can download the Express Scripts mobile app for free from your mobile device’s app store and select Register.

Please have your member ID number or SSN available. The registration process is safe and simple. Your information is secure and confidential.

For any further assistance, please contact Express Scripts directly.

Express Scripts Return Policy?

The return policy of Express Scripts is not explicitly stated on their website. However, it's mentioned that orders for new or renewed prescriptions cannot be canceled through the member website. If a cancellation is needed, customers are advised to contact Express Scripts directly.

If a customer sent a check with their order, they may receive a credit on file to use toward future prescription orders. Alternatively, customers can call Express Scripts Pharmacy at the toll-free number on the back of their member ID card to request a refund check.

In the past, Express Scripts has offered refunds for early discontinuation of a single medication. This approach represents the first program that spans a class of preferred medications to treat multiple diseases, including Crohn’s, psoriasis, and other conditions.

For more specific information, it's recommended to contact Express Scripts directly or refer to the terms and conditions provided with each prescription.

Note: This information is based on the available online resources and may not be fully accurate or up-to-date. Always refer to the official website or contact customer service for the most accurate information.